Refund Policy
This policy explains cancellations and refunds for Plango subscriptions sold by Acrebase, Inc. d/b/a Plango. It is part of our Terms of Service.
How billing works
Subscriptions are paid in advance and renew automatically at the start of each billing period until you cancel. Before you subscribe, we show you the price and billing period. If you start a free trial that does not ask for a payment method, it ends on its own and you are never charged for it.
Cancelling
You can cancel any time from your account page by selecting “Cancel subscription,” or by contacting us. After you cancel, you will not be charged again, and you keep paid features until the end of the billing period you already paid for. Uninstalling the app does not cancel your subscription.
Refunds
- First payment: if Plango is not right for you, contact us within 14 days of your first subscription payment and we will refund it in full.
- Renewals: if you contact us within 7 days of a renewal charge you did not mean to pay, for example because you forgot to cancel, we will refund that charge and cancel your subscription.
- Partial periods: we do not refund the unused part of a billing period when you cancel, except as described here or in our Terms of Service (for example, if we stop offering Plango), or where the law requires.
- Billing mistakes: if you were charged twice or charged in error, we will refund the mistaken charge in full.
Where the law where you live gives you a right to a refund, we will honor it, even if this policy does not mention it.
How to ask for a refund
Send a request from our support page with the category “Account & Billing,” or email support@acrebase.com from the address on your account. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.
If you think a charge is wrong, please contact us before disputing it with your bank. We can usually fix it faster.
Changes to this policy
We may update this policy. Changes do not affect charges made before the change.
Contact us
Acrebase, Inc. d/b/a Plango
533 E Girard Ave STE 63004, Philadelphia, PA 19125
Support: support@acrebase.com or our support page